What families say about working with Saen Suk Counsel
We share a few accounts from clients who have been through the process — in their own words, without embellishment.
Return to HomepageAccounts from clients and their families
Sukhumvit, Bangkok
My father passed away in February and I had no idea there were survivor pension entitlements to claim. The team at Saen Suk Counsel walked through everything in writing — I never felt rushed, and every document was explained before I had to agree to it. The whole thing was handled over email and post. About twelve weeks later, the claim was approved. I am genuinely grateful.
April 2025 · Survivor Pension Claim
Chatuchak, Bangkok
I was applying for a disability pension following a diagnosis of a long-term spinal condition. The process with the Social Security Office looked overwhelming — forms, medical evidence, assessments. Saen Suk Counsel took the whole correspondence side off my hands and dealt with my specialist directly. It took a little longer than I expected, but they kept me informed throughout and I knew what was happening.
March 2025 · Disability Pension Application
Ladprao, Bangkok
My mother moved into a care home last year and we had no idea she was entitled to a care supplement on top of her existing pension. Saen Suk Counsel identified this during the initial review — before we had even committed to a service. They then handled all the applications and the correspondence with both the pension office and the social care office. A quiet, sensible practice that does what it says it will do.
April 2025 · Long-Term Care Coordination
Thonglor, Bangkok
After my wife passed, I was told by a friend that there might be a pension entitlement I could claim. I contacted Saen Suk Counsel and they confirmed this within a few days, at no charge for the initial review. I did not have to attend any meetings — everything was by letter and email. The fee was straightforward and I knew what I was paying for before the work started. I would recommend them to anyone in a similar situation.
May 2025 · Survivor Pension Claim
Silom, Bangkok
We used the long-term care coordination service for my father, who is in his eighties and now receiving residential care. The firm identified supplements we had not known about and prepared all the paperwork without us having to navigate the pension office ourselves. The coordination with both offices took several weeks — I suspect that is simply the nature of the process — but we were never left wondering what was happening.
April 2025 · Long-Term Care Coordination
Bang Rak, Bangkok
I applied for disability pension support following a degenerative condition that has affected my ability to work. The application involved gathering medical reports from two different hospitals. Saen Suk Counsel handled both requests and reviewed the reports with me before submission — once or twice they noticed something that needed clarification, and they dealt with that directly with the doctors. I found the whole experience more manageable than I had expected.
March 2025 · Disability Pension Application
Three matters, described in some detail
Case Study 01 · Survivor Pension Claim
The situation
A woman in her sixties contacted us three months after her husband's death. She had heard there might be a survivor entitlement under his government pension fund contributions but had been unable to get a clear answer from the pension office directly.
What we did
We obtained and reviewed the deceased's pension records, confirmed a survivor entitlement was available, compiled the required household and marriage certificates, and submitted the claim on her behalf. She confirmed each document by post before submission.
The outcome
The claim was approved within fourteen weeks. The client began receiving a monthly survivor payment from the Government Pension Fund. She said the written updates throughout the process made it possible to manage alongside her own grief without feeling overwhelmed.
"I was not in a position to chase government offices myself. Having someone who understood the system and handled it all in writing made an enormous difference."
Case Study 02 · Disability Pension Application
The situation
A man in his mid-fifties with a progressive neurological condition was advised by his employer that he might qualify for a disability pension. He had been a private-sector employee for over twenty years and was uncertain how to begin the application process or what medical evidence was required.
What we did
We reviewed his employment and contribution history, confirmed eligibility under the Social Security Act, coordinated with his two treating specialists to obtain supporting reports, and prepared the complete application file. Each report was discussed with him before it was included in the submission.
The outcome
The Social Security Office requested one additional document during assessment, which we provided on the client's behalf. The application was approved approximately twenty weeks from submission. The client began receiving a monthly disability benefit reflecting his contribution period.
"The medical side of the application was something I had been dreading. They handled it without me having to ask my doctors directly — which I found much easier."
A few figures from our work
14+
Years practising in Bangkok
830+
Matters handled for clients
4.8
Average client satisfaction score
2 days
Maximum response time to enquiries
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